Contact information
Contact Us
Whether you have a question about an order, need help choosing your next fragrance, or simply want to connect with us, we’re here to help.
Customer Support
Our support team is available to assist you with:
- Orders & Shipping
- Product Recommendations
- Returns & Exchanges
- Payment Assistance
- General Inquiries
Business Hours
Saturday – Thursday
9:00 AM – 12:00 PM (Egypt Time)
We aim to respond to all inquiries within 24 hours during business days.
Get in Touch
Phone & WhatsApp: +20 100 540 0362
Email: identiscent@gmail.com
Instagram: Identiscent.eg
Facebook: IDENTISCENT.co
Location: Cairo, Egypt
Before Contacting Us
To help us assist you faster, please include:
- Your order number (if applicable)
- Your full name
- A brief description of your inquiry
We’re Here to Help
Every conversation matters to us. Whether you’re discovering your identity through fragrance or need support with your order, we’ll do our best to provide a smooth and enjoyable experience.