Refund policy

Returns & Exchanges

• 7-Day Satisfaction Guarantee

Your satisfaction comes first. Every IDENTISCENT order is backed by our 7-Day Satisfaction Guarantee.

• Exchanges 

If the fragrance isn't the right fit, you can request an exchange within 7 days of delivery.

- No questions asked.
- Return the product in its original packaging.
- Return shipping costs are the customer's responsibility.

• Refunds

If your order is damaged, incorrect, defective, or has a verified quality issue, you're eligible for a full refund or replacement.

- Contact us within 24 hours of delivery.
- Once the issue is confirmed, we'll cover all replacement and shipping cost.

• Product Review
  
  All returned products are inspected upon arrival. Returns may be declined if the product has been intentionally damaged or excessively misused.
  
  Need Help?
  
  Contact our support team with your order number, and we'll guide you through the process as quickly as possible.